Customer Service

Commuter Catalog Help & FAQ

Shipping & Handling

Return Policy

Damaged Merchandise

Privacy

Secure Payment


Shipping & Handling

Q. Do you ship outside the U.S.?

We currently ship within the U.S. (including APO) only, but will include other destinations soon. Please allow for up to two weeks delivery time.

If you are living abroad and are a commuter who would like to take advantage of the great bargains that the Commuter Catalog has to offer, we suggest signing up on our mailing list in order to learn when Commuter Catalog products will be available in your country!

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Return Policy

Q. What is your return policy?

The Commuter Catalog has a 30-days, no-questions-asked full refund policy on all returned merchandise, exceptbooks, DVDs and CDs.

Shipping & Handling costs will NOT be refunded.

In order to return merchandise, please send an email to info |at| commutercatalog.com, and include your transaction number from the packaging slip.

Returned shipments are only accepted at the following address:

Commuter Catalog
Att. Customer Service

909 Marina Village Pkwy., Suite 240
Alameda, CA 94501
USA

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Damaged Merchandise

Q. What is your policy regarding items damaged during shipment?

Items damaged during shipment are usually covered by the shipper. If you receive merchandise damaged during shipping, please contact the Commuter Catalog Customer Service within 30 days of the date of shipment of your order, and your claim will be processed immediately.

Please note that established procedures by the respective shipping services provider (UPS, U.S. Parcel Post, FedEx, DHL) must be complied with, or your claim may be denied.

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Privacy

Q. What is your privacy policy?

We appreciate your business. As a matter of principle, we will not abuse your trust. Specifically, The Commuter Catalog will NOT send you unwanted email (“spam”).

You will only receive messages to confirm, or follow up on, transactions on our website, or if you expressed your consent to receive information through the permission-based Commuter Catalog email list (“opt-in”).

You can find our complete Privacy Policy here.

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Secure Payment

Q. Do you provide secure payment options?

Yes, we do.  PayPal is our secure payment provider. You can use your major credit card, or your PayPal account, to pay for your order.

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